For support with any of our Shopify themes, please email support@giraffic.co and include link to your store.

For support with any of our Tumblr themes, please email tumblr@giraffic.co and include link to your blog and what theme you're using.

We try to respond within 2 days. Please note: we do not offer support for HTML and CSS customizations.

Contact

Shopify: support@giraffic.co

Tumblr: tumblr@giraffic.co

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FAQ

Last Updated: May 13, 2014 03:23AM BST

I haven't received an invoice after purchasing theme

Tumblr handle all payments for themes, please email support@tumblr.com and they will sort out an invoice for your theme purchase.


My Soundcloud player isn't working

This could be for several reasons, but the most common is that you have your Soundcloud username incorrect. The username is what is found in the URL of your Soundcloud profile.

For example, if the URL to your Soundcloud profile is:

https://soundcloud.com/templesofficial

Then your Soundcloud Username is:

"templesofficial"

If your Soundcloud player still isn't working, also make sure that your tracks are set to be able to be accessed via the API. To check this - go to the edit page of your track, then down the bottom under "advanced" settings make sure it is "apps enabled".
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