For support with any of our Shopify themes, please email support@giraffic.co and include link to your store.

For support with any of our Tumblr themes, please email tumblr@giraffic.co and include link to your blog and what theme you're using.

We try to respond within 2 days. Please note: we do not offer support for HTML and CSS customizations.

Contact

Shopify: support@giraffic.co

Tumblr: tumblr@giraffic.co

Ask the Community

Post a Public Question
  • Does support ever write back?

    I have emailed them with a couple of problems for the Modular Theme and they haven't written me back. Ha...

    0 Community Answers Dec 29, 2017 12:19AM GMT
  • Bands in town widget

    Using Modular and getting a bands in town notification to update tour widget https://manager.bandsintown.com/s...

    3 Community Answers Nov 23, 2017 12:09AM GMT
  • modular nav links not scrolling in chrome

    I'm talking about the links in <div class="navInner"> on http://thecoloristorchestra....

    2 Community Answers Oct 19, 2017 08:49AM BST
  • travelogue customisation

    Hi there I was wondering if I could get some help, I dont think I have added my foursquare properly also I am ...

    0 Community Answers Sep 10, 2017 03:55PM BST
  • 403.14 error

    A random number of people have been having issues viewing our website. The domain is hosted by 1and1 and point...

    1 Community Answer Aug 25, 2017 06:49PM BST
  • Custom header

    Hey just wanted to know if anyone knows of a way to add your own custom image header via HTML/CSS? I ask becau...

    0 Community Answers Feb 27, 2017 07:54PM GMT
  • Modular soundcloud

    Hello I'm having a problem connecting my soundcloud account with the modular theme. As of right now nothi...

    5 Community Answers Feb 10, 2017 04:38PM GMT
  • BIg Cartel not sycing to Modular theme?

    I have tried every possible user name for our Modular theme (twintemple, Twin Temple, Twin Temple, twintemple....

    0 Community Answers Nov 10, 2016 10:01PM GMT
  • Modular - Discography grid layout

    Any way to fix the layout grid for Discography if there's only 4 albums displayed? Would be best to displ...

    0 Community Answers Nov 05, 2016 10:34PM GMT
  • Soundcloud player not working on Reverb theme

    Greetings! My Soundcloud player does not play in the Reverb theme. Here is a link to the tumblr. Thanks! ...

    0 Community Answers Oct 30, 2016 06:49PM GMT
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