For support with any of our Shopify themes, please email support@giraffic.co and include link to your store.

For support with any of our Tumblr themes, please email tumblr@giraffic.co and include link to your blog and what theme you're using.

We try to respond within 2 days. Please note: we do not offer support for HTML and CSS customizations.

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Shopify: support@giraffic.co

Tumblr: tumblr@giraffic.co

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403.14 error

Tim Aug 25, 2017 06:49PM BST

A random number of people have been having issues viewing our website. The domain is hosted by 1and1 and points to our Tumblr page which uses the Reverb theme. We have received screen shots of people getting "HTTP Error 403.14 - Forbidden The Web server is configured to not list the contents of this directory".

Tumblr support is terrible and cannot figure out or suggest a fix. It's effecting our business FOR SURE, so before I run to Wordpress and spend precious little time I have designing a new website, I'm hoping and praying there is a potential fix within the coding or configuration in the theme. I've got to know soon, or I'm gonna have to trash the whole site and redesign. I can attach/send screenshots and our current code. Thanks for any help you can provide.

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Tim Aug 25, 2017 06:50PM BST
Should have attached the link... here it is: http://NorthVillageRecording.com

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